Terms and conditions of sale
1. Subject These conditions form an integral part of this hotel contract. Any derogation must be made in writing. They apply to the exclusion of all general terms and conditions of sale, which appear on documents issued by the client and/or the contracting party insofar as they are contrary to the former. The customer’s and/or contractor’s agreement to these terms and conditions is obtained at the time of booking. No reservation is possible without this agreement. The customer and/or contracting party has the option of saving and printing these general terms and conditions. 2. Scope of application These general terms and conditions of sale apply to all bookings made by internet, via the hotel’s website, by email or by telephone. 3. The contracting parties A person staying overnight at the hotel is not necessarily a contracting party: a hotel contract may be concluded on their behalf by a third party. For the purposes of these general terms and conditions of sale, the term “contracting party” means the natural or legal person who enters into a hotel reservation contract and/or who is required to make a payment (as consideration). The term “guest” refers to the natural person(s) who intends to stay at the hotel. 4. Right of withdrawal The contracting party and/or the private customer acting for his/her own personal needs does not have the right to cancel the purchase in the case of a reservation made less than 3 calendar days before the start of the services. Private customers do not have the right to cancel their purchase in the case of special offers (non-refundable bookings) or in the case of bookings for the organisation of events. The contracting party and/or business customer has no right of withdrawal, unless expressly agreed otherwise by the hotelier. 5. Form of contract No particular form of contract is prescribed. The contract is concluded when one party accepts the offer made by the other party. In the event of a written contract, the hotelier must indicate the dates and times of the guest’s arrival and departure, as well as the agreed price, a description of the services requested and the amount of any deposit. 6. Hotel contract and complaints In accordance with the hotel contract, the hotelier is obliged to provide the guest with accommodation and the usual services. By this is meant the usual services of the hotel according to its category, including the rooms and the various communal facilities generally available to guests. The contracting party is obliged to pay the agreed price. Complaints relating to the services provided cannot be accepted if they are not received in writing by the hotelier within seven days of the services being provided. 7. Prices The Hotel Owner’s price quotations are non-binding and without obligation until confirmed in writing by the Hotel Owner. 8. Services Services shall be provided at the location of the hotel, unless otherwise agreed in writing and without prejudice to the application of Article 22 of these General Terms and Conditions. 9. Duration of the night booked If a specific number of nights has been booked by the customer, the start and end dates must be indicated in the hotel contract. The contract ends on the day following the guest’s arrival, no later than 11 a.m. if no contract for more than one day has been requested and accepted. If the number of nights booked is not specified, the hotel contract is deemed to have been concluded for several consecutive days. In this case, one of the parties must give notice, ending no later than 11 a.m. on the following day, so that the contract can be terminated. Notice given by the hotelier to the guest shall be deemed to have been given to the contracting party and shall take place in accordance with the provisions mentioned above. Notice shall be confirmed in writing to the contracting party. 10. Telephone reservations A telephone reservation accepted by the hotel owner is valid only until 10 p.m.. In addition, for all reservations, a guarantee of payment will be required, either by bank transfer or by a deposit taken directly from the customer’s credit card. 11. Late arrival In the event of late arrival, the customer must inform the hotel owner and specify the time of arrival. A late arrival, i.e. after the agreed time, which has not been notified by the customer will automatically incur a late arrival charge of €15.00. 12. Reservation The customer chooses the services presented on the website of the hotel establishment or on the internet. The customer acknowledges that he/she has taken note of the nature, destination and reservation terms of the services available on the site or by internet and that he/she has requested and obtained the necessary and/or additional information to make his/her reservation with full knowledge of the facts. The customer is solely responsible for their choice of services and their suitability to their needs such that the responsibilitý of the hotel establishment cannot be sought in this respect. All reservations must be accompanied by a valid credit card number, its expiry date and the name of its holder in order to guarantee it. In the event of a “no show” (customer not present – reservation not cancelled), the credit card left as a guarantee will be debited for the amounts due and as a flat-rate indemnity. The customer undertakes not to conclude several contracts for the same service with several hotels. Any breach of this rule authorises the hotel to cancel the contract unilaterally, without prejudice to the application of the provisions of article 20. No compensation may be claimed by the client. 13. Payment The hotel owner may request a full or partial deposit (see Article 14), and if the hotel owner receives a sum of money in advance from the client, this payment shall be considered as a deposit on the contractual price, unless otherwise stipulated in the contract. The hotel’s invoices are payable in cash on presentation and at the latest on the day of departure. Unless otherwise stipulated, the hotel is under no obligation to accept cheques, foreign currency, credit cards or other deferred means of payment, and payment must be made in the currency of the country in which the hotelier is established. The contracting party shall be responsible for payment of all services provided to the customer, as well as those services determined at the conclusion of the contract, unless otherwise stipulated in writing that the cost shall be invoiced to the customer. The hotelier’s invoices are payable at the address of the establishment’s registered office. Any price reduction, discount or commission granted by the hotelier shall lapse in the event of non-payment of the invoice on the due date. In the event of non-payment on the due date, the amount of the invoice will be increased by a flat-rate of 15% by way of compensation without summons or formal notice, with a minimum of 75 euros. Interest on late payment will be 1% per month from the due date. These penalties are reciprocal in the case of sums owed by the hotelier. 14. Deposit The deposit, which represents 50% of the total amount for the contractually agreed services, must be paid immediately to the hotelier at the time of booking. During the high season, the hotelier may ask for a deposit of 100% of the total cost of the stay at the time of booking, with prior notice to the customer. In the event of non-payment, the hotelier has the right to cancel the hotel reservation without prior notice. For bookings made by a professional contractor and for group bookings (i.e. of at least 5 rooms) for which a guarantee without credit card number and expiry date has not been communicated before the start date of the contract, 50% of the total amount must be paid on booking and the other 50% must be paid 3 days before arrival. 15. Hotelier’s liability and hotel deposit The hotel owner shall not be liable for damage caused by an event that he was unable to prevent (force majeure), despite taking the necessary precautions, due to the circumstances and consequences, or in the event of theft by force majeure. Nor is it liable for damage caused by the customer’s error or negligence, even partial. In this respect, the guest is obliged in particular to inform the hotel owner of any valuables in his/her possession. For the rest, storage and the hotelier’s liability are governed by Articles 1952 to 1954c of the Civil Code. 16. Right of retention of items brought by the guest The hotel has a right of retention as a guarantee of payment of the sums owed to it and, ultimately, a right of sale at market value on the objects and all accessories brought by the client. 17. Liability of the guest/contractor – conduct of the guest The client and the contracting party are jointly and severally liable to the hotel owner for any damage caused to persons, the building, the furniture or the equipment of the hotel and places accessible to the public. Guests must behave in accordance with the customs and regulations of the hotel where they are staying. Any serious or repeated breach of these rules entitles the hotelier to terminate the contract without notice and without prejudice to any damages. In particular, the customer accepts and undertakes to use the room and the equipment made available to him/her (including any Internet access) in a responsible manner. Therefore, any behaviour contrary to good morals and public order will lead the hotelier to ask the customer to leave the establishment without any compensation and/or without any reimbursement if payment has already been made, without prejudice to criminal proceedings and/or additional damages and interest. 18. Pets Pets are not tolerated in the hotel. 19. Occupancy and release of rooms Unless otherwise stipulated in the contract, rooms reserved for a guest must be available by 5 p.m. and rooms for guests leaving the hotel must be vacated by 10 a.m. 20. Checking travelers On arrival at the hotel, guests are required to present their identity papers so that they can be registered on the police form, which they must sign. 21. Cancellation and modification of a reservation by a private customer acting on his/her own behalf The contracting party and/or private customer may cancel or modify their booking free of charge provided that this cancellation or modification is made at least 3 calendar days before the start of the service. – In the event of cancellation within 3 days of the arrival date, the full amount of the reservation will be charged to the customer/contractor. – In the event of a “no show” (reservation not cancelled, client not present), the full amount of the reservation will be payable by the client/contractor. An unannounced late arrival will be considered a no-show. 22. Cancellation or modification of a reservation for a group (minimum 5 rooms) or a reservation by a professional client/contractor or a reservation for an event. Booking conditions The amounts and percentages of the conditions below are payable by customers in the event of cancellation. Special conditions apply to group bookings(*). General conditions (individual bookings) – Less than 48 hours before arrival date : 1st night Special conditions (groups*) – 7 to 0 days before date of arrival: 100% discount – From 21 to 8 days before arrival date: 50 – From 1000 to 22 days before arrival: 25 EUR (*)groups = bookings of 3 rooms or more. Special conditions for private use of the estate – From 100 to 0 days before date of arrival: 100% discount – From 200 to 101 days before arrival: 50 – More than 200 days: 250 administration fee. 23. Cancellation or modification of a reservation by the hotelier If the hotelier is unable to fulfil the contract, he may offer the client an arrangement of equivalent or higher quality or category. Any resulting difference in price shall be borne by the hotelier. If the hotelier fails to offer the contractually agreed accommodation or similar accommodation, the hotelier shall be liable to the client/contractor for liquidated damages of EUR 75 per night agreed and not offered. Nevertheless, the hotelier may release himself from his obligations or suspend their performance if he finds himself unable to fulfil them due to the occurrence of an event beyond his control or beyond his control, as well as in the event of force majeure, and in particular in the event of partial or total destruction of the hotel, strike, disaster, fire, internal or external technical accident and in general in the event of any event preventing the proper performance of the service. 24. Respect for privacy The information requested from the customer/contractor at the reservation stage is necessary for the hotelier to record and confirm the reservation. Unless the customer/contractor objects, the hotelier may use his/her e-mail address to send him/her a newsletter, promotional offers or an invitation to complete an online satisfaction questionnaire following his/her stay. 25. Validity The validity of these General Terms and Conditions shall not be affected by the invalidity of any of its provisions. 26. Applicable law The hotel reservation contract is governed by Belgian law. All disputes arising from this contract shall be settled by the competent court in the place where the hotel is located.